Complaining is never easy, some of us don't want the confrontation and others get negative results as a result of being unreasonable. It doesn't have to turn into World War III, no one wants their night ruined. Both sides want a smooth occasion and as shocking as it sounds, it all starts with how you, the customer handles the complaint. We want you to leave happy, happy customer means great tip.
Here are some guidelines to help you lodge a reasonable complaint with effective results.
1.) Calm the f.... down!
Take a minute to figure out what exactly is making you unhappy. Waiters will be your greatest accessory in lodging a complaint with the establishment. You need the waiter on your side, (unless of course the waiter is the source of your issue) the waiter identifies with your concern the problem can be dealt with in a manner to your satisfaction.
2.) Gather your thoughts
Stopping for a minute to figure out what you are going to say makes it easier for a server or manager to solve any concerns you may have. As long as you state clearly the root of the problem they will be able to fix it. Please avoid explaining to them that your father is the president of the jelly club and that they will be hearing from your lawyer or the financial status of the generations before you. Trust me the server doesn't care.
3.) Address the problem immediately
Addressing the problem as soon as possible will more than often ensure a solution. Don't wait for your server to bring the check then to moan over an empty plate. A waiter can't help you when the problem is no longer visible for them to address.
4.) Trust your server
If you were clear in illustrating your problem a good server will take it up with the manager. Don't demand Free drinks or a Free dinner, most reputable establishments would comp you. Which brings us back to my first point. The sever is your friend. They should never feel the need to call you "massa". Respect your waiter and your experience will be all the more enjoyable.
5.) Follow up
If the matter wasn't dealt with to your satisfaction, you can email the restaurant (or hand write a letter) and by email I don't mean while sitting at the restaurant messaging them or post crazy status updates. Your spelling on a smart phone can never be trusted when angry. It only makes your complaint look like a joking matter.
Restaurants want you to leave happy. It is much easier to give a discount or a free item than to deal with unhappy customers. One unhappy customer can reach scores of potential eaters. Don't underestimate the power of "word of mouth". Even with these guide lines things will get screwed at times. How quickly and efficiently it is fixed is often up to you, the consumer.