One Saturday afternoon, two buildings away from Papa John's on Mucurapo Road, I decided to order a pizza via telephone. Thinking this would be an easy and carefree process was wrong on my part.
The person that answered the phone seemed to be distracted, chuckling periodically, and requested that I repeat my order a couple times. After finally making a successful call in order, I was called back by a Papa John's worker who informed me that the main ingredient in the pizza I ordered was not available. At this point I said, "Let me call back after I decide on another pizza"
The voice on the other end of the line replied, "You could make yuh order one time yuh know, ah have the order open here."
I think, OK great, they're making an effort to rectify the situation.
"What other specialty pizzas do you have available?"
She replies "Well, we have plenty yuh know."
"OK, well I'm not very familiar with them, could you let me know what they are?"
"Ammmm....I doh really know all yuh know! *chuckle*"
A bit disheartened by now, I cancelled the order and decided to just walk in and place my order at the counter.
On entering I realized there was a noticeable lack of employee training and set work parameters.
There was one worker to the back, on the phone, speaking to whom I would assume was a friend or family member as there was no mention of anything to do with pizza and a lot of laughs thrown in for good measure.
The cashier was taking both phone orders from right aside the register as well as cashing walk in orders. Over work much Papa John's? Not only was this unfair but also counterproductive as it slowed placing orders down to a snail's pace. I perused the Menu board quickly, before reaching the cashier, and stepped forward to place my order...but Alas...it was not yet my turn as the cashier was on the phone yet again taking another call in.
I waited patiently for the receiver to be put down.
Yet again, met with disappointment, as the cashier placed the phone receiver down she then proceeded to turn around and make numerous complaints about the last caller she had with a fellow worker, loud enough for all of us on the other side of the counter to hear (and in a very aggressive tone as well).
Now I was convinced I was in a Robert Louis Stevenson novel. The cashier switching from Hyde like aggression to Jekyll-esque politeness, addresses me, "Hello good evening, can I take your order sir?"
Perplexed, I finally place my order, receive my receipt and thank the cashier.
On a higher note the Specialty Pizza known as “The Works” was better than expected but with service like this, one can hardly jump for joy over pizza from a food chain regardless of the taste.
Papa John's, I think it's time to clean up your act. No set work detail, lackluster employees and all around bad management. This is a bad precedent to be set by an internationally known brand, and reflects poorly on us Trinidadians as a working people.
Let's just say that this writer will be looking elsewhere for his Saturday evening pizza fix.